We will always try to be on site within a maximum of 24 working hours but usually within 12. All systems have a manual release key and clients should be aware of how it functions in the event of an emergency.
At an emergency call-out we will not normally carry out a full service unless requested at extra cost. If it is not possible to repair the fault immediately we will quote for any extra work or parts required.
EMERGENCY CALL OUT CHARGES
Area A: £75.00 + VAT for the first hour from when our engineer leaves the office, then £55.00 + VAT for each additional hour until our engineer leaves the site + parts.
Area B: £95.00 + VAT for -the first hour from when out engineer leaves the office, then £55.00 + VAT for each additional hour until our engineer leave the site + parts